The surgery is run on an appointments system, please make appointments in advance. You can consult any of the partners and you can be seen at either surgery, whichever is most convenient for you.
If you are unable to keep an appointment for any reason please let us know so that we can reallocate your appointment to another patient.
If you are more than 10 minutes late for an appointment the receptionist will ask the clinician you are booked with if he/she is still able to still see you and it is at their discretion.
An emergency service is run daily for patients who need to be seen urgently when no appointments are available. You will be asked to attend at a given time when you will be given a red card advising you: ‘This is a five minute emergency appointment. Please be concise and to the point. Please note – one patient with one problem only’
If the doctor asks you to come back for another appointment, please do not forget to make this appointment before you leave the surgery.
Should you wish to speak to a doctor, a telephone consultation can be requested for you. Your name will be put on the doctor’s telephone list and calls are normally made at the end of both morning and afternoon surgeries. The more information you can give the receptionist about the matter in hand, the more prepared the doctor will be when they ring you back.
Help Us To Help You
Please help the receptionists to help you. Do not mislead them by making a non- urgent matter seem like an emergency. It is unfair on the patients who really are emergencies and who have to wait longer while the doctor deals with you.
Please be sure to attend appointments made for you at the hospital unless you no longer need to, in which case inform both the hospital and us. Millions of pounds are wasted each year by patients who fail to keep appointments.
The receptionists are your first contact with the surgery and are here to help you with your needs. The more information you can give them, the more they will be able to help you. They are bound by the same rules of confidentiality as doctors and nurses.