Appointments

Urgent appointments

Urgent appointments are not for repeat prescriptions, fit notes or for signing forms but for urgent matters only.

If you need advice the same day please telephone the Practice as soon after 8.15am as possible.

  • phone us on 01983 522198,
  • using the eConsult system.
  • Visit the surgery and speak with a receptionist, Monday to Friday as soon after 8am as possible.

Routine appointments

To request a routine appointment in the next 7 days:

  • Use our appointment request form, Monday to Friday 7am to 4pm.
  • Phone us on 01983 522198, Monday to Friday after 11am, where possible.
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm.
  • By using your SystmOnline account.
  • Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you require a specific doctor the Patient Advisor will advise you of the next available appointment.


Think Pharmacy First

Most pharmacies can provide prescription medication for certain conditions without the need to see a GP or make an appointment. This service, known as Pharmacy First.

Pharmacy First means you can go straight to the pharmacist for treatment of some minor health issues, without needing a GP prescription first. If you are exempt from prescription charges, the medication will be free. If you pay for your prescription, you will pay the regular cost of the medicine. To use this service, you must be a registered patient at one of the surgeries on the Isle of Wight. Please note most pharmacies have a private consultation room.


Your appointment

When you contact us, we’ll ask what you need help with. This helps us choose the right healthcare professional for you.

Consultations are for one person, approximately for 10 minutes and ideally to discuss one problem. The consultation will not always be face-to-face, it may be conducted over the telephone or via webcam, if appropriate. If you have been offered a telephone consultation, we will call you on the telephone number you have given. If you are only available on a mobile phone, please remember to have it switched on and ensure you are in a location with good reception.

However you choose to contact us, we may offer you a consultation:

  • By phone.
  • Face to face at the surgery.
  • By video call.
  • By text or email.

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is important to be as frank and open as you can. 

You may find it helpful to prepare some notes to bring with you to discuss during your appointment. 

Taking phone calls during an appointment is wasting your GP’s time – please either decline the call or explain you will call them back.

Cancelling or changing an appointment

To cancel your appointment:

  • Use the GP online system – SystmOnline.
  • Phone us on 01983 522198, Monday to Friday from 8am to 6.30pm
  • Reply CANCEL to your appointment reminder text message.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us in advance:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you have any other access or communication needs.
  • If you would like a Chaperone present (preferably when booking your appointment).
If you need help with interpreting or translation, please let us know when you make the appointment. 

You can arrange for a friend or relative to accompany you. 

Alternatively we offer a translation service, but we will need at least 24 hours notice to book an interpreter.

Home visits

Home Visits are for Patients needing end of life care, completely housebound, or if their clinical condition would be adversely affected by attending the Practice.

Home visit requests should be made before 12 o’clock.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.

All home visits are triaged and you will be visited by either a GP (not necessarily your usual GP), an Advanced Nurse Practitioner, or a Paramedic.