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Covid COPI Notice Extension

Welcome to Medina Healthcare Surgery, Isle of Wight


Please be advised that as of April 1st 2020, West street surgery will no longer be open for patient appointments during the Corona Crisis. Due to the impact on staffing and the need to consolidate working across the island all clinical appointments will now be held at our Wootton branch.  A full telephone triage is now in place for all GP and nursing appointments prior to being seen and this will continue until further notice. 

Please pay attention to the Corona virus information and advice given on this website and on the government website:

Latest information on Covid-19

If you need to self isolate because you have symptoms of Covid-19 or are living with someone that does, and need a note for your employer then you can find the link to download this note here, along with further advice:

Self Isolation note request

Please stay home unless absolutely necessary to do so and always call the surgery before attending thank you. 

You can now follow any live updates daily on Facebook here:

Medina Healthcare Facebook Page

We are changing our headquarters

We are planning to change the location of our headquarters from West St to Wootton - for administrative purposes.

Our branch in Brannon Way will be our new main building, and our current main site in West Street, Newport, will become the branch surgery.

There will be no change to any services provided to you, our 9,000 registered patients.

As many of you will be aware, the Wootton site is a much more modern building with better car parking facilities and access.

The new arrangements will also help with our evolving plans in the new Primary Care Network (PCN).You can read more about what this means for you in the Question and Answer factsheet that we have also put on this website, but we do anticipate that the future PCN development will help us improve the range of services we can offer you in future.

During the current Covid-19 situation, West Street has not been used for patient appointments and all our face-to-face appointments have been at Wootton for the mutual safely of patients and staff.

These arrangements will continue until further notice.

7-day GP access - available now, please see link below for more details

7 Day GP Access

Diabetic Eye Screening: Important Notice about Diabetic Eye Screening


The National Diabetic Eye Screening Team have recently issued guidance to restart screening for all in a phased approach. Our Restoration Plan has been agreed with the local NHS England and NHS Improvement Commissioners and we are very pleased and eager to start screening once again.


  • We will invite people to screening appointments in the following order:


  • Invite over next few weeks and months – those who are pregnant, under digital surveillance, newly diagnosed, had background retinopathy at last appointment (R1M0) or Did Not Attend their last appointment.


  • Next Year – Those who at their last appointment had no retinopathy or maculopathy (R0M0) are at much lower risk of developing diabetic retinopathy.



Should you notice any severe changes to your sight in the meantime, please telephone your local Hospital Eye Department or A&E.


The Bookings Team will be in touch to rearrange all other appointments once screening resumes.

Thank you for your patience.

NHS Diabetes Advice helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.



Our online service for booking appointments and re-ordering prescriptions using our new clinical system is now operation.


You will need to come into the surgery with two forms of ID, one photographic and either a utility bill, or bank statement or telephone bill showing your current address.


Photocopies of your ID documents will be taken and returned and you will need to provide us with your email address and telephone number.


We will endeavour to register you while you wait, but due to the large number of patients we had registered on our previous clinical system this may not be possible, and you will be given a time to come back and collect your registration letter which contains your unique details of how to register with our new system.


It is the responsibility of the parents registering their children for these services to advise them you will have access to their medical records until they reach the age of 16



Find out when our GP surgery is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

pat survey  Let us know your views - take our Patient Survey

Disabled Access

Suitable access is available to all disabled patients and a disabled toilet is available. We endeavour to meet the needs of the disabled patient, but please ask the receptionist if further help is required.





Please note the partners and any locum doctors working in our practice will no longer supply medical information in relation to applications or renewals from the Firearms Licensing department at Hampshire Constabulary for gun licences under their right as conscientious objectors.

Ian Hall

Business Manager

Issued:  06.04.2020

(Site updated 06/05/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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